Refund and Returns Policy

Last updated: 7 October 2026

We want you to be satisfied with every purchase from Asmara Enterprize LLC. This policy explains our shipping times, how to return an item and how refunds are issued.

1. Shipping and delivery

• Orders are processed within 1–2 business days after payment is confirmed.
• Standard delivery within the United States takes 3–7 business days after dispatch.
• Shipping costs are shown at checkout before you confirm payment.
• You receive a tracking number by email as soon as your parcel leaves our warehouse.

2. Return window

You may return most items within 30 days of delivery. To be eligible, the item must be unused, in its original condition and in its original packaging, with proof of purchase.

3. Items that cannot be returned

• Opened or used personal care, beauty and hygiene products, for health and safety reasons.
• Opened supplements, vitamins and consumables.
• Items marked as final sale or clearance at the time of purchase.
• Gift cards.

This does not affect your statutory rights if an item arrives damaged, faulty or not as described.

4. How to start a return

1. Email manager@asmaraenterprizellc.online with your order number, the item you wish to return and the reason.
2. We reply within one business day with a return authorisation and the return address.
3. Pack the item securely and send it with a trackable service.

Please do not send items back before receiving a return authorisation — unauthorised returns cannot be processed.

5. Return shipping costs

Return shipping is paid by the customer, except where the item is damaged, faulty, or we sent the wrong product — in those cases we cover the return cost or send a prepaid label.

6. Refunds

Once we receive and inspect your return, we email you the result. Approved refunds are issued to the original payment method within 5–10 business days. The time it takes for the money to appear on your statement depends on your bank or card issuer. Original shipping charges are refunded only when the return is caused by our error or by a faulty item.

7. Exchanges

We replace items only if they are defective or damaged. If you need the same item in a different variant, contact us and we will confirm availability.

8. Damaged, faulty or incorrect items

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a free replacement or a full refund, including shipping costs.

9. Order cancellations

You may cancel an order free of charge until it has been dispatched. After dispatch, please use the return procedure above.

10. Late or missing refunds

If you have not received an approved refund after 10 business days, check with your bank or card issuer first, then contact us and we will follow it up.

11. Contact us

Asmara Enterprize LLC, 5900 Balcones Drive 25709, Austin, Texas, USA. Phone: +1 979 312 7725. Email: manager@asmaraenterprizellc.online.